The link to download the Digital Publication will be sent to the email address that was filled in on the order form within approximately 30 minutes after the payment is done. If that is not the case, please check the spam folder for the possibility that it ended up there. If there is still no email after 2 hours, then it means that the file needs to be processed by our developers first. This will be done within 24 hours or the next working day - if you happen to purchase during the weekend for example.
Customers sometimes report that the link gets parsed into different lines by email clients on their mobile device, making the download impossible. It is advisable to download the PDF on a computer instead. You can also copy the complete link and paste it into your browser as an alternative.