How to resend your order to a new address

Moved recently, spotted a typo in your delivery details, or need your order sent somewhere else? You can ask us to resend it to a new address. What's possible depends on how far along your order is, so it's best to get in touch as soon as you can.

What we can do

• If your order hasn't shipped yet, we'll try to change the delivery address with the printer. The sooner you let us know, the better the chance of updating it before the order is produced.
• If your order has already shipped, unfortunately, we can no longer change it. However, we advise you to contact the carrier to try to update it.
• One thing we can't do: change the delivery to a different country. Because of logistics and customs rules, a new address has to be in the same country as the original order.

Have these details ready

To handle your request quickly, please have the following on hand:

• Your order number
• The address currently on the order
• The complete new delivery address — street, house or apartment number, postal code, and city (in the same country as the original)
• A contact phone number for the new address, if you have one (some carriers ask for it)

Send us your request

Submit your request through our support form and include the details above, letting us know you'd like your order resent to a new address:

https://support.peecho.com/hc/en-us/requests/new?ticket_form_id=16536276803356

What to expect

Once we receive your request, we'll check the status of your order and let you know what's next:

• Not yet shipped — we'll ask the printer to update the delivery address and confirm the change with you.
• Already shipped — we will share the T&T back.

Please note that if a reshipment is needed because the original delivery address was incorrect, the cost of resending is charged to the merchant.

We'll always confirm the outcome and any next steps in our reply, so you know exactly what's happening with your order.